If this error is showing and you didn't cancel your order - please contact us.
Error!
We're sorry, however an error has occurred with your order.
Please contact us on or and state the following error log ID number: {{ event_id }}
Also, please provide as many details about your order as possible, such as product & price, delivery and billing address and if it was a gift subscription for someone else or not.
In the meantime, please feel free to call us on Monday to Friday 9am to 5pm and we can place an order over the phone whilst we investigate the problem.
Please do not place another order as payment may have already gone through. Contact us with the details requested above as soon as possible to rectify the issue.
Order details:
- Payment status: {{response.purchase.purchase_status}}
- Creation: {{response.orders[0].CreationDate}}
- Payment type: {{response.orders[0].PaymentType}}
- Order number: {{order.OrderNumber}}
-
- Title: {{item.Title}}
- Start Issue: {{item.StartIssue}}
- Start Date: {{item.StartDate}}
- End Issue: {{item.EndIssue}}
- End Date: {{item.EndDate}}
- Title: {{package.Title}}
- Start Issue: {{package.StartIssue}}
- Start Date: {{package.StartDate}}
- End Issue: {{package.EndIssue}}
- End Date: {{package.EndDate}}
Payment details:
- Account name: {{ response.purchase.payment.dd_account_name }}
- Account number: {{ response.purchase.payment.dd_account_number }}
- Account sortcode: {{ response.purchase.payment.dd_account_sortcode }}
- Payment title: Order number - {{response.orders[0].OrderNumber}}
- Price excluding VAT: {{ response.purchase.form.payment_details.Price.toFixed(2) }}
- VAT: {{ response.purchase.vat_cost.toFixed(2) }}
- Total Cost: {{ response.purchase.new_total.toFixed(2) }}
- Price including VAT: {{ response.purchase.form.payment_details.Price.toFixed(2) }}
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